Delivery & Returns

Delivery & Returns Delivery Information Order Processing: We aim to process all orders within 1–3 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Methods & Costs: Estimated Delivery Time Shipping Option Cost Standard Shipping 3–7 business days: Free. Express Shipping 1–3 business days: Free. International Shipping 7–21 business days Calculated at checkout

Please note: Delivery times are estimates and may vary due to factors outside our control, such as postal delays or customs inspections. 

Order Tracking: Once your order has been dispatched, you will receive a tracking number via email. You can track your package on the carrier’s website.

Delivery Issues: If your package is lost, delayed, or damaged during shipping, please contact us immediately at sales@ottomanred.co.uk We will work with the carrier to resolve the issue as quickly as possible.

Returns & Refunds: Our Policy We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can request a return within 14 days of receiving your item(s).

Eligibility for Returns: To be eligible for a return: The item must be unused, in its original packaging, and in the same condition as received. Some items are non-returnable (e.g., personalized items, digital downloads, sale items – if applicable).

How to Initiate a Return: 1) Contact us at sales@ottomanred.co.uk with your order number and reason for return. 2) We will provide a return authorization and instructions. 3) Send the item(s) back to us within 14 days of receiving your return authorization. 

Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item otherwise.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping costs are non-refundable, except in cases where the wrong or defective item was sent.

Exchanges: If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order once your return is approved.

Damaged or Faulty Items: If you receive a defective or damaged item: 1) Contact us immediately with photos of the damage or defect. 2) We will provide instructions for either a replacement, repair, or full refund, depending on availability and circumstances.

Legal Disclaimer: This Delivery & Returns Policy is subject to change at any time without prior notice. Nothing in this policy affects your statutory rights under local consumer protection laws. For residents outside [your country], additional customs or import duties may apply and are the responsibility of the customer.

Contact Us: If you have any questions about your order, delivery, or returns, please contact us at: Email: sales@ottomanred.co.uk